Customer Testimonials
Absolute worst experience I have had at a dealer (including the cheaper "buy here pay here" ones). I went in to purchase a used newer model BMW that was sold to me with undisclosed modification. When the dealer was asked to help remedy the situation I was ignored time and time again. Deal done so no longer their problem. It also took more than two months to get my tags and longer to get my title. BAD business practices and RED FLAGS EVERYWHERE. This dealer is doing the BMW brand a disservice.
I recently purchased a vehicle from Michael at Mercedes Benz of Bowling Green. The experience was excellent! He took the time to understand what I was looking for and avoided pushing any vehicles or time window. He was focused on my expectations and we found the right vehicle and he crafted the deal to make it work right me. I highly recommend Michael and the entire team at Mercedes Benz of Bowling Green. From sales and finance to service, a great team.
Mine and my husbands experience was exceptional! The salesperson Doug Lionberger was very kind, super informative, and answered all of our questions when we went to buy a car from there! It was our first experience buying a car and we were very lucky to get Doug as our salesperson!
Victoria Thompson is ready to help you and always available to answer any questions. I would definitely recommend her!
Definitely recommend Kyle. Knowledgeable, professional and patient.
Kyle Chirillo is a great salesman! The customer service is phenomenal. If your in need of a car for the holidays or just want a new one. Go see Kyle!
Kyle Chirillo was very professional today when I was looking at the Mercedes C300 unfortunately I was more into the BMW 328 I so I decided to go that route! Given his patience we came to tell on that! Best client advisor in the business! If you're looking for a car for the holiday season sale ask for Kyle!
Justin and his team were fantastic with this texas out of towner...part took forever to arrive but not their fault. Thanks for everything, man!!!
A tremendously easy and wonderful experience. Adriana and Kevin were great to work with and what they said, they held true to!
We had a pleasant experience with Adrianna Qehaja. She was very pleasant to work with, very knowledgeable, and very helpful in closing the sale. She was also helpful in explaining the mechanics of the car. We would recommend her highly.
Horrible experience. Bought my car in June, still have not received my tag. Turns out it has not been processed at all to date! My temp tag has expired and had to call multiple times to get another temp tag. I called this dealership multiple times, left voice-mail but no one returned my call until I left another voice mail to the manager. Awful customer service, as soon as you walk out their door and make their sale, you're on your own!
Good
The easiest, pain free experience I’ve had buying a car. Ben and Kevin made everything go fast and smooth! Thanks guys!
My buying experience was so excellent. Benjamin Kroutil the salesman was so helpful and knowledgeable.
Victoria was fantastic, helped my cousin buy a vehicle! Would definitely recommend them!
Highly recommend! Ask for Victoria, she's the best!
BAD BUSINESS PRACTICES THEY WILL SELL CARS OUT FROM UNDER YOU FOR MORE PROFIT!!! Let me start with saying Victoria is an absolute rockstar of a sales person. She was super helpful with getting me all the information I requested and needed about a used vehicle I was interested in purchasing. We spoke all day on Monday july 25th about the purchase of a vehicle. Submitted credit applications pulled credit and thought that we were good to go.... THEN the sales manager decided to sell the vehicle to another client after Victoria had left for the evening. I had was ... Read More DealerRater - Jul 26, 2022
It is with pleasure that I recommend Chris Paynter and Mercedes Benz of Bowling Green for their great service during a crisis/ out of town/ traveling emergency. Chris and his team demonstrated the highest level of attention to detail, customer service and knowledge of their product line they represent. I encountered running over a road hazard on I-65, while out of town. The dealership fixed my C 300, while I continued on my trip. They are exceptional!
I found staff to be Friendly and polite. Easy to work with. Need to stock parts.
Great service, knows the brand, straightforward answers. Very helpful with all aspects of the experience. Highly recommend!
Excellent dealership and service. When I picked up my car after service, they provided a complimentary wash as well.
Excellent service department and everyone at dealership was extremely nice and very cordial. Will definitely refer to anyone looking for a great service department
Vlad and Kevin were great to work with and made the car buying experience a breeze.
Fast, efficient, friendly service experience
A very pleasing experience. Salesman was very knowledgeable, courteous, and professional. I will recommend this dealership to others!
All service staff were very accommodating and efficient Service was completed much quicker than I anticipated
I was there 2 hours for an oil change and brake fluid change. The service people were nice. The courtesy driver,Chris, was extremely nice. I believe they only had 1 service technician. A result of the last year economic policies.
Courteous and helpful and timely
I found this dealer to be excellent in both the areas of service and concern. They could not have been more helpful.
Great and efficient
After being with Mercedes for about ten years, I can say that this was my BEST experience with them! Never has getting a car been easier! Vlad was INCREDIBLE!!! He made the whole process so easy and smooth. I have the most beautiful car thanks to him. Cannot recommend this dealership enough!
Good service done in one hour
Replace front wheel sensors— a notorious problem with Mercedes Benz vehicles. Nevertheless, very prompt and courteous service.
Diana B is the best service tech I have experienced in 30 years of Mercedes/ BMW & Jaguar ( 5 SE States ).
Amazing staff! Very honest, helpful, professional, reasonable, understanding, and compassionate!
This was the first time I had been back at this dealership in several years. The service was great and I will be back.
Brought my BMW for service (oil change, etc.). Excellent customer service as always. John and Chris were very professional and polite. They offered courtesy ride from the dealership to my office and back. Got a call when the car was ready; they had washed it, too. Thank you!!!
Tried to fix the windows on our Mercedes. Charged $200. 10 drives later, windows quit working again. No refund, no responsibility taken. They had every opportunity to do the right thing, but chose not to. So my decision is to reflect their poor customer service with this feedback. #disappointing.
Efficient process to buy a car. Responded to our inquiry through KBB and completed the sale remotely in a matter of days. Delivery was smooth also.
Valve body replacement Diana blaydes made this a pleasant experience with her courteous customer service
Good service but had to bring my car back to have the driver based service indicator screen reset. This was not done when my brake work was completed
Ron and Diana very helpful. Keeps you informed. Price was up front. Friendly dealership. Would recommend to everyone.
Great communications Turn around was perfect Would recommend to anyone considering MB or BMW service vs Nashville
Staff was great to work with, they were very pleasant and they acknowledge you when passing by.
We purchased a car from the dealership. One complaint I have is we were forced to pay for something that we didn’t want to purchase. We voiced our wishes not to have the ResistAll NG2 Easy Care Protection but was informed we had no choice in the matter because this is something they do for all cars. The cost was $898.00. As a owner of Mercedes Benz for the last 20 years, this is not the service that we have come to expect from Mercedes Benz.
They replaced my serpentine belt and tensioner. The service was excellent. The people were great my wife and I were from Illinois and they took very good care of us. A very memorable experience.
Had a curb rash on a wheel. Once repaired it was like new. Good job!!! Always lectured my wife to be careful while parking. Unfortunately, I was the one who scraped it🥴
Ron is always good with getting us in and out. Also informing us if something else is needed.
My BMW was brought for service, needing to replace a part regarding coolant leak. Ron McCarty, the service manager, was excellent as always, very professional, and quick in identifying the issue, ordering the part, and scheduling the service. Thank you Ron, thank you BMW of Bowling Green, KY.
Diana in service is absolutely the best. So nice and accommodating. I love everything about my experience. Super efficient. Thanks so much!
Great service.
Rob and Diana make a great team Very professional and efficient Pricing met the estimate. Overall very pleased with my experience new ownership much better also
I personally stumbled upon this location. Had been in the market for several months in pursuit of a BMW X1. I was handled with patience and authentic care concerning my quest. Totally satisfied overall!!!
Very helpful attention to detail and informed me of the progress
They did what they said they were going to do. They did it efficiently. And they even found me a discount. Both of the sales manager and the finance manager were very helpful
Responsive, courteous, efficient, personable and service minded. Easily recommendable. I would return to this dealership again and again and again and again and again and again.
Purchased a new bmw from them in February 2021 and had it delivered to Texas in early march 2021. Vehicle was damaged during the delivery (chip and scratch), informed the dealer contact during the delivery,was told to receive the vehicle and they will take care of the damage. As of this writing, still waiting on the settlement or any form of contact from this dealership(contaced the salesman mr moore, gm mr coffey,and manager barry numerous times but no callback) The worst experience at a dealership in my life. Stay far away from this dealership.
Let me preface my comments by stating that I understand how busy the aftermarket auto business is at this time, 5/21. However, my experience with poor customer service began shortly after I agreed to pay full asking price for the vehicle + a non- advertised $489 paint treatment application. This is not the first time I have purchased a car and not the first time I have bought a car online. However, it took three days just to get the paperwork completed and then 8 more days to receive the car. During that time, I heard a lot of excuses, did not receive return ... Read More DealerRater - May 28, 2021
Bought my first BMW this past week, and could not have had a better experience. Staff is extremely knowledgable, professional, helpful, and made the buying process easier than I ever thought it could be. They truly go above and beyond in terms of customer satisfaction, and have continued to do so after the purchase. Also, I absolutely love the car. Jessica and Brett are wonderful. 10/10 would recommend for anyone looking to purchase a luxury vehicle.
Several weeks ago, we had the opportunity to work with Jessica Appel in the BMW sales department. Did not feel pressured to purchase the BMW X3 at all. She did such a great job selling the car and giving us a great deal, that we purchased the car on that date. Very happy with my experience working with her and I would work with her again. Was not as happy with Mr. Brandon, the finance manager. I felt that he was giving Jessica a difficult time and did not feel that was appropriate. Regardless, I was happy with the outcome ... Read More Google - Sep 17, 2020
I live in Knoxville,TN and found a used BMW X3 at this dealership. After several emails and phone calls to Kristen Malone we decided to purchase this vehicle pending inspection and test drive. We showed up to a ready to go car and fully drawn up paperwork. The car and the service were perfect (including time with the tech guy). We were out the door in an hour.
Bill in parts went above and beyond! Five 🌟 for sure!
Brought my BMW in to get my headlight bulb replaced. Mark made sure I was taken care of quickly! Was in and out in 10 minutes. Amazing service!
I was an out of state customer that was flying in to purchase a used X5 from BMW of Bowling Green. Stephen was my sales person and he went above and beyond to make sure that I was completely satisfied with my purchase. I am very particular about my vehicles and Stephen made sure to answer any questions I had with full detail and clarity. Having purchased many many cars over the years from various dealers, it was refreshing to have a salesman not giving a run around and just be straightforward and direct. A+ for Stephen. Thanks again!
I was very pleased to work with Stephen and Michael, they were upfront about everything I asked and did not put any pressure on me to buy or add extras as is often the case with other dealers. That was nice because if someone tries to pressure me or change my mind with it is the best thing to do I would do what I have done in the past, in other situations, and just get up and leave.
Stephen sold me on the car by just letting me explore and answered my questions and he was very attentive without ... Read More DealerRater - Nov 30, 2019
THIS HAS BEEN THE ABSOLUTE WORST POST SALE EXPERIENCE I HAVE EVER DEALT WITH. DO NOT BUY YOUR CAR HERE BECAUSE IF ANYTHING IS WRONG, THEY PLACE BLAME EVERYWHERE BUT THEM. MELISSA, MARK, BILL, THE GM ALL REFUSE TO TAKE RESPONSIBILITY AND GET ME THE PART THAT SAID WOULD BE ON MY CAR WITHIN A REASONABLE AMOUNT OF TIME. WHEN I PURCHASED MY USED CAR, I SENT A PICTURE TO MELISSA ABOUT A TAIL HITCH COVER PIECE MISSING, SHE SAID SHE WOULD PULL ANOTHER ONE FROM OTHER CAR, SUPPOSEDLY SHE DID AND THEN ONCE I GET UP THERE THE STORY ... Read More DealerRater - Nov 6, 2019
I recently purchased a Mercedes from Luxury Imports of Bowling Green. Christopher Myers was the Client Advisor. I found him to professional and courteous. This was a great buying experience. Highly recommend him and this dealership.
Christopher Myers was fantastic to work with when we purchased our Mercedes. We highly recommend him and this dealership!!
I recently moved to the area from California and came in to have my vehicle looked at before taking a road trip. Kim in service, and the parts manager, Mark, went above and beyond to make sure i could get on the road in a timely manner. This place values customer service and it sure shows. Thank you Kim and Mark for making my day run a little smoother!
Had a very good experience with the sales staff, finance and manger. Clearly explained options and follow up regarding vehicle operation and maintenance. Stephen Nelson did an outstanding job as a salesperson.
This is my third vehicle from Luxury Imports of Bowling Green. I was looking to move from a 328 wagon back to an SUV. Brett and Bryan Denver could not have been more helpful! I am very particular about the features in the vehicle, especially the "Driver's Assist" safety features. They made every effort to find exactly the right size SUV, the X3 that had every feature I really wanted. Ron, the service manager has been so great over the years that I trust him to answer any concern I may have had. His patience with me has ... Read More DealerRater - Sep 12, 2019
Ron was very informative and took care of all the needs. He gave advise on future service needs and an approximate time line. Other staff were friendly and helpful.
As usual Ron McCarty and the guys in the shop provided excellent service and advice on maintaining my BMW. I always enjoy my visit at the dealership.
In a critical moment your service department and Provided outstanding service to my vehicle.. My vehicle had a flat tire and your service department was able to provide a replacement. I simply called them and the service writer Ron said come right over. He made me feel like I was one of your regular customers
Very personalized service. Comfortable atmosphere. All staff was very courteous including general manager. Will recommend very highly to anyone looking for old or new vehicle.